Privacy

1. Overview

Kurve Marketing Ltd ("we", "us", "our") operates the Melody platform. We respect your privacy and comply with the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains how we collect, use, and protect your data.

2. What We Collect

We collect the following types of information:

• Account data: name, email, phone, company, role.
• Payment data: processed via Stripe (we never store card details).
• Metadata: artist name, track title, ISRC, rights holder information.
• Usage data: searches, sync history, platform interactions.
• Analytics data: anonymised trends and performance insights.

3. How We Use Your Data

We use your data to:

• Operate and improve the Melody platform.
• Process transactions and issue valid licences.
• Provide customer support and communicate updates.
• Prevent fraud and verify rights ownership.
• Produce anonymised usage analytics for industry reporting.

We may contact you occasionally about platform updates or relevant offers. You can opt out at any time.

4. Data Sharing and Storage

• Data is stored securely on Supabase, Render, and AWS servers (EU region).
• Payment information is handled via Stripe, in compliance with PCI-DSS.
• Data is shared only with essential processors or rights holders for licensing purposes.
• We never sell personal or business data to third parties.

5. Cookies and Tracking

Melody uses cookies to:

• Maintain secure login sessions.
• Monitor platform performance and traffic.
• Improve user experience through analytics.

You may disable cookies in your browser, though this may affect functionality.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Request data portability.
• Object to certain types of processing.
• Withdraw consent to marketing emails.
• Complain to the Information Commissioner's Office (ICO) if you believe your data is misused.

Requests can be made via hello@usemelody.co.

7. Data Retention

We retain:

• Account and transaction data for as long as necessary to fulfil legal and accounting obligations (typically seven years).
• Anonymised usage data indefinitely to improve the platform.

8. Security

We use encryption, secure servers, and strict access controls to protect your information. While no online service is 100% secure, we follow industry best practices to minimise risk.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at https://usemelody.co/privacy.

10. Contact

For privacy or data questions, contact:

Kurve Marketing Ltd (t/a Melody)
Unit 4.07, The Tea Building, 56 Shoreditch High Street, London, E1 6JJ
Email: hello@usemelody.co
Phone: 07936 419269